[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"knowledge-base-categories":3,"knowledge-base-article-webinar-audio-troubleshooting-pl":251},[4,14,21,27,33,39,45,51,57,63,69,75,80,85,90,95,100,105,110,115,120,126,132,138,144,150,155,161,167,173,179,185,191,197,203,209,215,221,227,233,239,245],{"uuid":5,"name":6,"alias":7,"icon":8,"iconColor":9,"iconBg":10,"parent":11,"is_published":12,"parents":13,"has_children":12},"ce6fd0ef-910d-4b82-a078-ee5f6e96a443","westudy:category-faq","faq","streamline-ultimate:contact-us-faq-bold","success","",null,true,[],{"uuid":15,"name":16,"alias":17,"icon":18,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":19,"has_children":20},"39f2d064-df00-4593-be57-4f7a52e901cb","westudy:category-courses","course-settings-westudy","heroicons:academic-cap",[],false,{"uuid":22,"name":23,"alias":24,"icon":25,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":26,"has_children":20},"3ab94bce-9237-416c-9360-3ec4ed0d1859","westudy:category-webinars","webinar-settings","solar:translation-2-bold",[],{"uuid":28,"name":29,"alias":30,"icon":31,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":32,"has_children":20},"91b11c19-37b3-4d47-96c4-09435c032cdf","westudy:category-forms","form-settings-westudy","material-symbols-light:forms-add-on-outline-rounded",[],{"uuid":34,"name":35,"alias":36,"icon":37,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":38,"has_children":20},"537a87dd-52ee-4064-8ae7-fc73aa740bf5","westudy:category-orders","order-settings-westudy","lsicon:order-outline",[],{"uuid":40,"name":41,"alias":42,"icon":43,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":44,"has_children":20},"d101208a-b8f3-425f-9fb6-f5cfc0ff4ea5","westudy:category-crm","crm-settings-westudy","typcn:group-outline",[],{"uuid":46,"name":47,"alias":48,"icon":49,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":50,"has_children":20},"cbee3d9c-bfcb-4218-a691-7ae153de7e90","westudy:category-payments","payment-and-quota-settings-westudy","solar:card-outline",[],{"uuid":52,"name":53,"alias":54,"icon":55,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":56,"has_children":20},"18147986-d5ea-4854-8b60-584ecc9ef867","westudy:category-settings","settings-westudy","icon-park-outline:setting",[],{"uuid":58,"name":59,"alias":60,"icon":61,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":62,"has_children":20},"70973966-0210-429e-a632-cc09c0f461d6","westudy:category-profile","profile-westudy","iconamoon:profile-fill",[],{"uuid":64,"name":65,"alias":66,"icon":67,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":68,"has_children":20},"f5dcc1d1-b179-4cee-b5ec-26053690f0ad","westudy:category-mailing","mailing","iconamoon:email",[],{"uuid":70,"name":71,"alias":72,"icon":73,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":74,"has_children":20},"5ffc6400-c74a-4d27-94f2-2f66465f76e6","westudy:category-website_builder","website-builder","gridicons:site",[],{"uuid":76,"name":77,"alias":78,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":79,"has_children":20},"2bb281bd-1590-498a-9e02-1b20508313a9","westudy:category-lms_platform","faq-lms-platform",[5],{"uuid":81,"name":82,"alias":83,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":84,"has_children":20},"40aabf4d-d024-4b43-ad26-5f1d6eff08af","westudy:category-pricing","faq-pricing",[5],{"uuid":86,"name":87,"alias":88,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":89,"has_children":20},"853ce583-b8b4-4f2b-8983-20c15710d544","westudy:category-getting_started","faq-getting-started",[5],{"uuid":91,"name":92,"alias":93,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":94,"has_children":20},"26b5c847-7ebe-45d5-87fa-8dabc178cf8b","westudy:category-features_learning","faq-features-learning",[5],{"uuid":96,"name":97,"alias":98,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":99,"has_children":20},"4246b7dd-5362-47ce-8adb-a964249edbe2","westudy:category-branding_website","faq-branding-website",[5],{"uuid":101,"name":102,"alias":103,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":104,"has_children":20},"31874af7-7d18-4fd5-9e1d-ce2812f98d08","westudy:category-integrations_api","faq-integrations-api",[5],{"uuid":106,"name":107,"alias":108,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":109,"has_children":20},"0f787b4c-00f0-4694-8f7c-3e1c6c11c159","westudy:category-languages_international","faq-languages-international",[5],{"uuid":111,"name":112,"alias":113,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":114,"has_children":20},"7c8f2300-4d33-43da-91cb-d27a51afd319","westudy:category-affiliate_program","faq-affiliate-program",[5],{"uuid":116,"name":117,"alias":118,"icon":11,"iconColor":11,"iconBg":11,"parent":5,"is_published":12,"parents":119,"has_children":20},"e916c41c-4d93-4ff4-86a7-3ba9d0aaefb9","westudy:category-support_launch","faq-support-launch",[5],{"uuid":121,"name":122,"alias":123,"icon":124,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":125,"has_children":12},"edb45317-468b-4f86-916f-c9cf4622bad2","westudy:category-practical_guides","practical-guides","ep:guide",[],{"uuid":127,"name":128,"alias":129,"icon":130,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":131,"has_children":20},"3e591998-6898-4eb3-aa63-dbd1ae7ac36c","westudy:category-course_launch","course-launch","hugeicons:course",[121],{"uuid":133,"name":134,"alias":135,"icon":136,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":137,"has_children":20},"857cb02b-3358-42ca-bcfa-eb1f295c2332","westudy:category-sales_access","sales-and-access","carbon:sales-ops",[121],{"uuid":139,"name":140,"alias":141,"icon":142,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":143,"has_children":20},"03f99330-0839-4533-9cff-7f154f678f93","westudy:category-learning_results","learning-and-results","iconoir:learning",[121],{"uuid":145,"name":146,"alias":147,"icon":148,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":149,"has_children":20},"6355e2b8-2b5f-482b-a9fa-89a1df9f8d9b","westudy:category-webinars_communication","webinars-and-communication","cbi:stremio",[121],{"uuid":151,"name":152,"alias":153,"icon":11,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":154,"has_children":20},"171facdd-19d7-46ea-b73a-db551baa2727","westudy:category-school_management","school-management",[121],{"uuid":156,"name":157,"alias":158,"icon":159,"iconColor":11,"iconBg":11,"parent":121,"is_published":12,"parents":160,"has_children":20},"88bf5b3b-f7b7-4e7c-845a-24cd75dcb519","westudy:category-advanced_features","advanced-features","pajamas:feature-flag",[121],{"uuid":162,"name":163,"alias":164,"icon":165,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":166,"has_children":12},"eb128f91-2232-4643-a58d-ef916896de41","westudy:category-student_account","student-account","ph:student-duotone",[],{"uuid":168,"name":169,"alias":170,"icon":171,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":172,"has_children":20},"aa1640fa-b103-43c7-91ac-6d77c61c5e4f","westudy:category-student_faq","student-faq","streamline-ultimate:contact-us-faq",[162],{"uuid":174,"name":175,"alias":176,"icon":177,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":178,"has_children":20},"227fbd1f-8b9f-4000-b686-77d732ea6ba6","westudy:category-student_login_profile","student-login-profile","iconmind:login-outline-thin",[162],{"uuid":180,"name":181,"alias":182,"icon":183,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":184,"has_children":20},"a212b6d6-f738-4c6d-b66d-5bbdc6b9fe08","westudy:category-student_payments_access","student-payments-access","hugeicons:access",[162],{"uuid":186,"name":187,"alias":188,"icon":189,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":190,"has_children":20},"5ef1a957-da53-45cc-a3a5-272f842ea935","westudy:category-student_webinars","student-webinars","boxicons:video",[162],{"uuid":192,"name":193,"alias":194,"icon":195,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":196,"has_children":20},"fcccc32a-1768-445b-b30c-bbd298b5a672","westudy:category-student_courses","student-courses","iconmind:course-enrol-outline-thin",[162],{"uuid":198,"name":199,"alias":200,"icon":201,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":202,"has_children":20},"cd405d54-2e5f-4dbc-a96d-ef87d784c7e0","westudy:category-student_lesson_materials","student-lesson-materials","iconmind:video-lesson-outline-thin",[162],{"uuid":204,"name":205,"alias":206,"icon":207,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":208,"has_children":20},"d033ec88-a110-438e-ac4b-563a5ce3b95d","westudy:category-student_assignments_tests","student-assignments-tests","picon:test",[162],{"uuid":210,"name":211,"alias":212,"icon":213,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":214,"has_children":20},"a67e432c-c63e-4f03-ba5c-c0c1a31bd8b0","westudy:category-student_communication_support","student-communication-support","mdi:support",[162],{"uuid":216,"name":217,"alias":218,"icon":219,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":220,"has_children":20},"93b74b78-e638-4f69-a098-6f5917799dbc","westudy:category-student_calendar_schedule","student-calendar-schedule","uil:schedule",[162],{"uuid":222,"name":223,"alias":224,"icon":225,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":226,"has_children":20},"ca7b7fbb-9191-4766-b046-4d31a1d7b878","westudy:category-student_certificates","student-certificates","griddy-icons:certificate",[162],{"uuid":228,"name":229,"alias":230,"icon":231,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":232,"has_children":20},"690ff045-2c3c-4588-a320-71f5884331c2","westudy:category-student_mobile","student-mobile","cil:mobile",[162],{"uuid":234,"name":235,"alias":236,"icon":237,"iconColor":11,"iconBg":11,"parent":162,"is_published":12,"parents":238,"has_children":20},"5709cf05-817b-4e53-b31e-86cd7df253bf","westudy:category-student_technical_support","student-technical-support","ix:support-ai",[162],{"uuid":240,"name":241,"alias":242,"icon":243,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":244,"has_children":20},"2d2ef88b-2c6f-42f3-9595-263d7ff1ff31","AI-помічник","ai-pomichnyk","heroicons:sparkles",[],{"uuid":246,"name":247,"alias":248,"icon":249,"iconColor":11,"iconBg":11,"parent":11,"is_published":12,"parents":250,"has_children":20},"625df7ce-785e-470e-8c3c-4d2469ffa51b","Westudy GPT","Westudy-GPT","hugeicons:chat-gpt",[],{"uuid":252,"title":253,"description":254,"is_published":12,"alias":255,"category":145,"category_alias":147,"category_name":146,"date":256,"content":257},"c579a67e-ffd1-47f8-9487-fa14269f5cd5","Учасник не чує вебінар — як допомогти на LMS-платформі WeStudy?","Допоможіть учаснику перевірити відтворення звуку, налаштування пристрою та дозволи браузера. Визначте, чи проблема виникла в учасника або у ведучого.","webinar-audio-troubleshooting","2026-09-05",{"type":258,"content":259},"doc",[260,267,269,271,273,281,286,291,330,335,337,338,340,346,351,384,389,391,392,394,400,405,410,415,417,418,420,426,431,468,473,475,476,478,484,489,494,496,497,499,505,510,540,542,543,545,551,556,590,591,593,599,604,606,607,609,615],{"type":261,"attrs":262,"content":263},"paragraph",{"align":11},[264],{"text":265,"type":266},"Якщо учасник не чує вебінар на новій LMS-платформі WeStudy, спочатку потрібно з'ясувати масштаб проблеми: звук відсутній лише в однієї людини чи в усієї аудиторії.","text",{"type":261,"attrs":268},{"align":11},{"type":270},"horizontal_rule",{"type":261,"attrs":272},{"align":11},{"type":274,"attrs":275,"content":278},"heading",{"align":11,"level":276,"id":277},2,"heading_2_1",[279],{"text":280,"type":266},"Перевірте, хто не чує звук",{"type":261,"attrs":282,"content":283},{"align":11},[284],{"text":285,"type":266},"Попросіть інших учасників написати в чаті, чи чують вони ведучого.",{"type":261,"attrs":287,"content":288},{"align":11},[289],{"text":290,"type":266},"Якщо звуку немає в усіх, ведучому потрібно перевірити:",{"type":292,"content":293},"bullet_list",[294,302,309,316,323],{"type":295,"content":296},"list_item",[297],{"type":261,"attrs":298,"content":299},{"align":11},[300],{"text":301,"type":266},"чи ввімкнений мікрофон;",{"type":295,"content":303},[304],{"type":261,"attrs":305,"content":306},{"align":11},[307],{"text":308,"type":266},"чи вибраний правильний пристрій;",{"type":295,"content":310},[311],{"type":261,"attrs":312,"content":313},{"align":11},[314],{"text":315,"type":266},"чи надано браузеру доступ до мікрофона;",{"type":295,"content":317},[318],{"type":261,"attrs":319,"content":320},{"align":11},[321],{"text":322,"type":266},"чи не вимкнений звук у системі;",{"type":295,"content":324},[325],{"type":261,"attrs":326,"content":327},{"align":11},[328],{"text":329,"type":266},"чи продовжується трансляція.",{"type":261,"attrs":331,"content":332},{"align":11},[333],{"text":334,"type":266},"Якщо проблема лише в одного учасника, переходьте до перевірки його пристрою.",{"type":261,"attrs":336},{"align":11},{"type":270},{"type":261,"attrs":339},{"align":11},{"type":274,"attrs":341,"content":343},{"align":11,"level":276,"id":342},"heading_2_2",[344],{"text":345,"type":266},"Перевірте гучність",{"type":261,"attrs":347,"content":348},{"align":11},[349],{"text":350,"type":266},"Запропонуйте учаснику:",{"type":352,"attrs":353,"content":355},"ordered_list",{"order":354},1,[356,363,370,377],{"type":295,"content":357},[358],{"type":261,"attrs":359,"content":360},{"align":11},[361],{"text":362,"type":266},"Збільшити системну гучність.",{"type":295,"content":364},[365],{"type":261,"attrs":366,"content":367},{"align":11},[368],{"text":369,"type":266},"Перевірити, чи не вимкнений звук у браузері.",{"type":295,"content":371},[372],{"type":261,"attrs":373,"content":374},{"align":11},[375],{"text":376,"type":266},"Переконатися, що вкладка вебінару не заглушена.",{"type":295,"content":378},[379],{"type":261,"attrs":380,"content":381},{"align":11},[382],{"text":383,"type":266},"Натиснути кнопку відтворення або ввімкнення звуку на сторінці, якщо вона відображається.",{"type":261,"attrs":385,"content":386},{"align":11},[387],{"text":388,"type":266},"Іноді браузер блокує автоматичне відтворення звуку до першої дії користувача.",{"type":261,"attrs":390},{"align":11},{"type":270},{"type":261,"attrs":393},{"align":11},{"type":274,"attrs":395,"content":397},{"align":11,"level":276,"id":396},"heading_2_3",[398],{"text":399,"type":266},"Перевірте пристрій відтворення",{"type":261,"attrs":401,"content":402},{"align":11},[403],{"text":404,"type":266},"Якщо підключені навушники, монітор, телевізор або Bluetooth-пристрій, звук може передаватися не через ті динаміки.",{"type":261,"attrs":406,"content":407},{"align":11},[408],{"text":409,"type":266},"Попросіть учасника відкрити системні налаштування звуку та вибрати потрібний пристрій відтворення.",{"type":261,"attrs":411,"content":412},{"align":11},[413],{"text":414,"type":266},"Для перевірки можна тимчасово відключити Bluetooth-навушники й увімкнути вбудовані динаміки.",{"type":261,"attrs":416},{"align":11},{"type":270},{"type":261,"attrs":419},{"align":11},{"type":274,"attrs":421,"content":423},{"align":11,"level":276,"id":422},"heading_2_4",[424],{"text":425,"type":266}," Оновіть підключення",{"type":261,"attrs":427,"content":428},{"align":11},[429],{"text":430,"type":266},"Якщо налаштування правильні:",{"type":292,"content":432},[433,440,447,454,461],{"type":295,"content":434},[435],{"type":261,"attrs":436,"content":437},{"align":11},[438],{"text":439,"type":266},"оновіть сторінку;",{"type":295,"content":441},[442],{"type":261,"attrs":443,"content":444},{"align":11},[445],{"text":446,"type":266},"повторно відкрийте посилання;",{"type":295,"content":448},[449],{"type":261,"attrs":450,"content":451},{"align":11},[452],{"text":453,"type":266},"вийдіть із вебінару та підключіться знову;",{"type":295,"content":455},[456],{"type":261,"attrs":457,"content":458},{"align":11},[459],{"text":460,"type":266},"закрийте зайві вкладки;",{"type":295,"content":462},[463],{"type":261,"attrs":464,"content":465},{"align":11},[466],{"text":467,"type":266},"перезапустіть браузер.",{"type":261,"attrs":469,"content":470},{"align":11},[471],{"text":472,"type":266},"Перед оновленням сторінки переконайтеся, що учасник має посилання для повторного входу.",{"type":261,"attrs":474},{"align":11},{"type":270},{"type":261,"attrs":477},{"align":11},{"type":274,"attrs":479,"content":481},{"align":11,"level":276,"id":480},"heading_2_5",[482],{"text":483,"type":266},"Перевірте інший браузер або пристрій",{"type":261,"attrs":485,"content":486},{"align":11},[487],{"text":488,"type":266},"Якщо звук не з'явився, відкрийте вебінар в актуальній версії іншого браузера. Також можна перевірити підключення зі смартфона або іншого комп'ютера.",{"type":261,"attrs":490,"content":491},{"align":11},[492],{"text":493,"type":266},"Це допоможе зрозуміти, чи пов'язана проблема з браузером, пристроєм або конкретними налаштуваннями.",{"type":261,"attrs":495},{"align":11},{"type":270},{"type":261,"attrs":498},{"align":11},{"type":274,"attrs":500,"content":502},{"align":11,"level":276,"id":501},"heading_2_6",[503],{"text":504,"type":266},"Перевірте інтернет-з'єднання",{"type":261,"attrs":506,"content":507},{"align":11},[508],{"text":509,"type":266},"Нестабільне з'єднання може призводити до переривання звуку. Попросіть учасника:",{"type":292,"content":511},[512,519,526,533],{"type":295,"content":513},[514],{"type":261,"attrs":515,"content":516},{"align":11},[517],{"text":518,"type":266},"закрити програми, які активно використовують інтернет;",{"type":295,"content":520},[521],{"type":261,"attrs":522,"content":523},{"align":11},[524],{"text":525,"type":266},"вимкнути завантаження файлів;",{"type":295,"content":527},[528],{"type":261,"attrs":529,"content":530},{"align":11},[531],{"text":532,"type":266},"наблизитися до Wi-Fi-роутера;",{"type":295,"content":534},[535],{"type":261,"attrs":536,"content":537},{"align":11},[538],{"text":539,"type":266},"за можливості використати кабельне підключення.",{"type":261,"attrs":541},{"align":11},{"type":270},{"type":261,"attrs":544},{"align":11},{"type":274,"attrs":546,"content":548},{"align":11,"level":276,"id":547},"heading_2_7",[549],{"text":550,"type":266},"Використайте чат",{"type":261,"attrs":552,"content":553},{"align":11},[554],{"text":555,"type":266},"Поки проблема усувається, учасник може повідомляти деталі в чаті. Модератору варто уточнити:",{"type":292,"content":557},[558,565,572,579,586],{"type":295,"content":559},[560],{"type":261,"attrs":561,"content":562},{"align":11},[563],{"text":564,"type":266},"модель пристрою;",{"type":295,"content":566},[567],{"type":261,"attrs":568,"content":569},{"align":11},[570],{"text":571,"type":266},"назву браузера;",{"type":295,"content":573},[574],{"type":261,"attrs":575,"content":576},{"align":11},[577],{"text":578,"type":266},"чи працює звук на інших сайтах;",{"type":295,"content":580},[581],{"type":261,"attrs":582,"content":583},{"align":11},[584],{"text":585,"type":266},"чи з'являються повідомлення про помилку.",{"type":295,"content":587},[588],{"type":261,"attrs":589},{"align":11},{"type":270},{"type":261,"attrs":592},{"align":11},{"type":274,"attrs":594,"content":596},{"align":11,"level":276,"id":595},"heading_2_8",[597],{"text":598,"type":266},"Якщо проблему не усунено",{"type":261,"attrs":600,"content":601},{"align":11},[602],{"text":603,"type":266},"Зробіть скриншот повідомлення або налаштувань, запишіть назву браузера й пристрою та передайте ці дані технічній підтримці WeStudy.",{"type":261,"attrs":605},{"align":11},{"type":270},{"type":261,"attrs":608},{"align":11},{"type":274,"attrs":610,"content":612},{"align":11,"level":276,"id":611},"heading_2_9",[613],{"text":614,"type":266},"Результат",{"type":261,"attrs":616,"content":617},{"align":11},[618],{"text":619,"type":266},"Організатор послідовно визначає джерело проблеми й допомагає учаснику відновити звук без переривання вебінару для решти аудиторії."]